LizaJamesProm.com - Return and Exchange Policies - Dresses for Prom, Homecoming, and Special Occasions

Exchanges

Should you wish to exchange part of your order, please contact us for guidance at 571-331-5044 or email us at sales@lizajames.net

Fill out the Return Form, indicating item(s) being returned and the reason(s) for the return. Fill out the Exchange section of the form, indicating the items you'd like in exchange. Enclose the completed Return Form and the Shipping Summary packing list with your shipment. Securely pack the merchandise and ship to LizaJames Prom via US Postal Service or UPS. Remember to insure your package.

We'll process your return within 7 days of receipt, though it will take longer to appear on your credit card statement. If you provided an Email address, we'll notify you via email when your exchange has been received and processed. If the requested exchange item is not available, you will receive a credit to the original payment method used, or a store credit for LizaJamesProm.com. We'll send in-stock items right away and will notify you if the item you requested is not in-stock, or will be delayed. Unfortunately, we cannot refund your original shipping charges. Depending on whether the item you have requested is in-stock or will need to be special ordered, it may take 2 - 4 weeks to obtain the requested item. Please contact us by Email in advance of any exchange request, so that we can start the process of checking stock and special order lead times.

Ship your package to:


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Designers	Questions ?
Alyce	If you have any questions, please contact us at 571-331-5044 or email us at sales@lizajames.net
Jovani
Precious Formals	Returns Fill out the Return Form, indicating item(s) being returned and the reason(s) for the return. Enclose the completed Return Form and the original Shipping Packing List with your shipment. Securely pack the merchandise and ship to LizaJames Prom via US Postal Service or UPS. Remember to insure your package. We’ll process your return within 7 days of receipt, though it will take longer to appear on your credit card statement. If you provided an Email address, we’ll notify you via email when your exchange has been received and processed. Ship your package to:
Flirt by Maggie Sottero
Emily Charles
Bella Soir
Berry Fizz
Olivia Swift
LizaJames Collection.



Need Help ?
LizaJames Prom
Customer Service:		LizaJames Prom
Tel. 571-331-5044		Serene Blue, Inc.
sales@lizajames.net		5505 Connecticut Ave, NW #334
..		Washington , DC 20015
How To Buy	Exchanges Should you wish to exchange part of your order, please contact us for guidance at 571-331-5044 or email us at sales@lizajames.net Fill out the Return Form, indicating item(s) being returned and the reason(s) for the return. Fill out the Exchange section of the form, indicating the items you'd like in exchange. Enclose the completed Return Form and the Shipping Summary packing list with your shipment. Securely pack the merchandise and ship to LizaJames Prom via US Postal Service or UPS. Remember to insure your package. We'll process your return within 7 days of receipt, though it will take longer to appear on your credit card statement. If you provided an Email address, we'll notify you via email when your exchange has been received and processed. If the requested exchange item is not available, you will receive a credit to the original payment method used, or a store credit for LizaJamesProm.com. We'll send in-stock items right away and will notify you if the item you requested is not in-stock, or will be delayed. Unfortunately, we cannot refund your original shipping charges. Depending on whether the item you have requested is in-stock or will need to be special ordered, it may take 2 - 4 weeks to obtain the requested item. Please contact us by Email in advance of any exchange request, so that we can start the process of checking stock and special order lead times. Ship your package to:
..Place and Order
..Size Charts
..Availability
..Payment
..Shipping.
..Check Status of Order.
..Returns & Exchanges.
..International Orders
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Affiliated Sites:
For wedding dresses and bridesmaid dresses, shop: LizaJamesBridal.com..		LizaJames Prom
		5505 Connecticut Ave, NW #334
		Washington , DC 20015

....	Credit or Refund Your credit or refund will generally take 10-14 business days. Sometimes this may take longer depending on your credit card company. If you ordered by PayPal, we'll process your credit or refund via the PayPal system, and it will show on your following statement, dependent on the issuing bank and/or billing cycle.
For wedding planning resources and vendors, visit: WeddingCountry.com.



....	Additional Policies - Shoes: No exchanges or returns will be accepted for shoes. Our manufacturers will not accept any returned shoes. - Dresses Priced $200 or More: We can only ship one gown to each customer at a time. If your order is for a bridal party, please contact us to make other arrangements. - Beaded Dresses: We do not accept returns on beaded dresses due to the delicate nature of this merchandise. No refunds will be issued. However, we do allow you to conduct a one-time exchange for another item. If a beaded dress is returned for an exchange, you will be charged a $50.00 restocking fee. - Special Order Dresses: We do not accept returns on special order dresses. No refunds will be issued. However, we do allow you to conduct a one-time exchange for another item. If a special order dress is returned for an exchange, you will be charged a $50.00 restocking fee. - Sizes and Alterations: Check size charts carefully, and when in doubt, order a size up. Most dresses do not fit perfectly due to variations among manufacturers and body type. As a result, most dresses may require some degree of alteration. Altered dresses may not be returned or exchanged. - Timely Return & Exchange: All packages sent to LizaJames Prom must be postmarked no later than 3 days after you received the merchandise. The merchandise must be unworn, and all tags must be attached. Once your package is received by us, the merchandise will be inspected. If the dress has been worn, or if the dress is missing the appropriate tags, the return/exchange will not be accepted, and no refund or credit will be issued.




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	Returns & Exchanges - We want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase subject to the policies noted below.

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